When you invite an employee to join your office account, they will receive an email to accept. If the team member did not receive this invite there could be a couple of different issues in play:
Check SPAM. If the email client did not recognize the email, it could be in the SPAM box. If it is located there, make sure to whitelist or trust the email so that future correspondence is received.
Wrong email address. You can check on the email address the invitation was sent to by going to Settings, then the Team dashboard. Tap the Invited tab to view all invited employees. Tap the '...' button on the right and edit the employee. From there you can view the email address and make changes. If changes are made, simply resend the invitation from the same '...' button.
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